Refund Policy
Refunds will be given at the discretion of Zest Venture Sdn Bhd (842187-P).
Order Cancellation
Before Delivery:
- Orders can be cancelled within 30 days of the purchase date and before dispatch.
- A 5% administrative fee applies to cancellations within 30 days from the purchase date and 5 days prior to the delivery date.
- Orders more than 30 days from the purchase date cannot be cancelled but can be changed 5 days prior to delivery.
- MADE TO ORDER / CUSTOM MADE items can be cancelled within 3 days of purchase.
After Delivery:
- Items can be exchanged or returned within 10 days of delivery.
- A return collection fee and a 5% administrative fee apply to all returns.
- Returns must be in original packaging or incur a repackaging fee.
Return/Exchange Collection Fee:
- Kuantan: RM100 per trip
- KL/Selangor: RM350 per trip
- Other Zones: RM500 per trip
Collection/exchange dates are subject to Zest Venture Sdn Bhd’s truck schedule. For further details, contact our customer service team
Return & Refunds
If you decide your piece isn’t quite right, you have up to 14 days from the date of delivery to return your item(s).
You can return your ruma furniture product for any reason — even if you just change your mind. To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging. All returns will incur a return collection fee (refer below) and an administrative fee of 2% or 5% (depends on payment method) from the item(s) amount.
Returns must be made in the original packaging. If you no longer have the original packaging, there is an additional MYR50 per item repackaging fee.
Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition we will issue a refund less administrative fees, repackaging fees (if applicable), and collection fees.
Note: NOT entitled for MADE TO ORDER / CUSTOM MADE item(s) /Home Decor & Accessories.
TABLE HERE
Note:
The collection/exchange date is subjected to MALAS truck’s schedule.
For the OUTSTATION zone, the collection/exchange date is subjected to MALAS MONTHLY truck’s schedule.
Kindly email to malas@nikahsatu.com for further details.
